This Refund and Return Policy applies to purchases made through Kanixo.in, operated by JYOTHI THUPAKULA,
We aim to provide accurate product information and a smooth shopping experience. Please read the following terms carefully before placing an order

Thank you for shopping at kanixo.in (Owned by JYOTHI THUPAKULA).Returns: Due to the nature of our products being perishable food items (Rayalaseema Ruchulu Chicken Pickle) and dietary wellness items (Adivasi Veda Diasip Powder), we strictly do not accept returns once the product has been delivered, ensuring health and safety standards.Refunds & Replacements: If you receive a damaged packaging, broken bottle, or a wrong item, you are fully eligible for a free replacement or a 100% refund.To claim a refund, customers must email us at opentok92@gmail.com or contact our support team within 24 hours of delivery.Mandatory: A clear video of unboxing the package showing the damage must be shared as proof.Approved refunds will be credited back to the original online payment mode within 5-7 working days
1. Order Cancellation
Customers may request cancellation of an order before the order has been processed or shipped.
Once an order has been shipped, cancellation may not be possible.
To request cancellation, please contact us as soon as possible with your order details.
2. Returns
We accept returns only for products that are:
Received damaged
Defective or not functioning as described
Incorrect products received
Significantly different from the product description
Return requests should be raised within 7 days of receiving the product.
The product should be returned in its original condition, along with its original packaging and accessories, wherever applicable.
3. Products Not Eligible for Return
Returns may not be accepted in the following situations:
The product has been used, damaged, or altered by the customer.
The original packaging or accessories are missing.
The return request is made after the applicable return period.
Damage is caused by improper use or handling.
The product is specifically marked as non-returnable on the product page.
4. Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide:
Order number
Product details
Description of the issue
Clear photographs or video of the product and packaging, if required
After reviewing the request, we will inform you whether the product is eligible for replacement, return, or refund.
5. Refunds
If a refund is approved, the refund will be processed after the returned product has been received and inspected, where applicable.
The refund will normally be made through the original payment method used for the order.
The time taken for the amount to appear in your account may depend on your bank or payment service provider.
6. Replacement
Where applicable, an eligible damaged, defective, or incorrect product may be replaced with the same product.
If the same product is unavailable, we may provide an alternative resolution, including a refund where applicable.
7. Return Shipping
For products confirmed to be damaged, defective, or incorrectly supplied by us, reasonable return shipping arrangements may be provided as applicable.
For other return requests, return shipping costs may be the responsibility of the customer.
8. Refund Processing
Once a refund is approved, we will initiate the refund process within a reasonable period.
Please note that the actual credit time can vary depending on the payment gateway, bank, or financial institution.
9. How to Request a Return or Refund
To request a return, replacement, or refund, please contact us with your order number and details of the issue.
Business Name: JYOTHI THUPAKULA
Website: Kanixo.in
Email: opentok92@gmail.com
We recommend keeping your order confirmation and payment details until your order has been successfully completed.
10. Policy Changes
JYOTHI THUPAKULA reserves the right to update or modify this Refund and Return Policy when necessary. Any changes will be published on this page with an updated revision date.
11. Contact Us
If you have any questions regarding this Refund and Return Policy, please contact:
JYOTHI THUPAKULA,
Website: Kanixo.in
Email: opentok92@gmail.comThis Refund and Return Policy applies to purchases made through Kanixo.in, operated by JYOTHI THUPAKULA.
We aim to provide accurate product information and a smooth shopping experience for all our customers.
1. Order Cancellation
Customers may request cancellation of an order before the order has been processed or shipped.
Once an order has been shipped, cancellation may not be possible.
To request cancellation, please contact us as soon as possible with your order number.
2. Return Policy
We accept returns for eligible products in cases such as:
Damaged product received
Defective product received
Incorrect product received
Product significantly different from the description
Return requests should generally be submitted within 7 days of delivery.
The product should be unused and returned in its original condition and packaging, wherever applicable.
3. Non-Returnable Products
A return may not be accepted if:
The product has been used or damaged after delivery.
The product has been altered by the customer.
Original packaging or accessories are missing.
The return request is submitted after the applicable return period.
Damage occurred because of improper use or handling.
The product is specifically marked as non-returnable on the product page.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us as soon as possible.
Please provide:
Order number
Product name
Details of the issue
Photographs or video of the product and packaging, if requested
After reviewing the request, we will determine the appropriate resolution.
5. Refunds
If your refund request is approved, the refund will be processed after the necessary verification or return inspection.
Refunds will generally be made to the original payment method used for the order.
The time taken for the refund to appear in your account may vary depending on your bank or payment service provider.
6. Replacement
Where applicable, an eligible damaged, defective, or incorrectly supplied product may be replaced.
If the same product is unavailable, an alternative resolution may be offered.
7. Return Shipping
For products confirmed to have been damaged, defective, or incorrectly supplied by us, appropriate return shipping arrangements may be provided.
For other eligible returns, return shipping costs may be the responsibility of the customer.
8. Contact for Refund or Return
Legal Name: JYOTHI THUPAKULA
Website: kanixo.in
Email: opentok92@gmail.com
Phone: 8778310313