This Refund and Return Policy applies to purchases made through Kanixo.in, operated by T Jyothi.
We aim to provide accurate product information and a smooth shopping experience. Please read the following terms carefully before placing an order.
1. Order Cancellation
Customers may request cancellation of an order before the order has been processed or shipped.
Once an order has been shipped, cancellation may not be possible.
To request cancellation, please contact us as soon as possible with your order details.
2. Returns
We accept returns only for products that are:
Received damaged
Defective or not functioning as described
Incorrect products received
Significantly different from the product description
Return requests should be raised within 7 days of receiving the product.
The product should be returned in its original condition, along with its original packaging and accessories, wherever applicable.
3. Products Not Eligible for Return
Returns may not be accepted in the following situations:
The product has been used, damaged, or altered by the customer.
The original packaging or accessories are missing.
The return request is made after the applicable return period.
Damage is caused by improper use or handling.
The product is specifically marked as non-returnable on the product page.
4. Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide:
Order number
Product details
Description of the issue
Clear photographs or video of the product and packaging, if required
After reviewing the request, we will inform you whether the product is eligible for replacement, return, or refund.
5. Refunds
If a refund is approved, the refund will be processed after the returned product has been received and inspected, where applicable.
The refund will normally be made through the original payment method used for the order.
The time taken for the amount to appear in your account may depend on your bank or payment service provider.
6. Replacement
Where applicable, an eligible damaged, defective, or incorrect product may be replaced with the same product.
If the same product is unavailable, we may provide an alternative resolution, including a refund where applicable.
7. Return Shipping
For products confirmed to be damaged, defective, or incorrectly supplied by us, reasonable return shipping arrangements may be provided as applicable.
For other return requests, return shipping costs may be the responsibility of the customer.
8. Refund Processing
Once a refund is approved, we will initiate the refund process within a reasonable period.
Please note that the actual credit time can vary depending on the payment gateway, bank, or financial institution.
9. How to Request a Return or Refund
To request a return, replacement, or refund, please contact us with your order number and details of the issue.
Business Name: T Jyothi
Website: Kanixo.in
Email: opentok92@gmail.com
We recommend keeping your order confirmation and payment details until your order has been successfully completed.
10. Policy Changes
T Jyothi reserves the right to update or modify this Refund and Return Policy when necessary. Any changes will be published on this page with an updated revision date.
11. Contact Us
If you have any questions regarding this Refund and Return Policy, please contact:
T Jyothi
Website: Kanixo.in
Email: opentok92@gmail.com